01
Introduction
Familora ("we", "us", "our") operates from 96 Ratchadaphisek Road, Huai Khwang, Bangkok 10310, Thailand. We provide family document organisation sessions, communication education workshops, and advisory services for organisations. This policy describes how we handle personal information collected through our website and service enquiries.
We process personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and any applicable regulations. If you have questions about this policy at any time, please reach out before continuing to use our services.
02
Data We Collect
We collect only what is necessary to respond to enquiries and deliver our services.
Information you provide directly
- Full name and preferred form of address
- Email address and phone number
- General description of your situation or enquiry
- Organisation name (for B2B enquiries)
Information collected automatically
- Browser type and operating system
- Pages visited and time spent on each page
- Referring website address
- IP address (anonymised for analytics)
Legal basis for processing
- Consent — for marketing communications and optional cookies
- Legitimate interest — for website analytics and service improvement
- Performance of a contract — when delivering a booked service
Retention: Enquiry records are kept for up to 24 months. Booking records are retained for 5 years for accounting purposes. Analytics data is anonymised after 14 months.
03
How We Use Your Information
Responding to enquiries — to answer your questions and follow up on service requests in a timely way.
Service delivery — to organise and facilitate sessions, workshops, or advisory engagements you have booked.
Service improvement — to understand how people use our site so we can make it more helpful.
Communications — to send you relevant updates or information about our services, where you have given consent.
We do not sell, rent, or trade your personal data to third parties. We may share information with trusted service providers (such as our web hosting provider or email delivery service) under strict data processing agreements that prohibit them from using data for their own purposes.
04
Protection Measures
We apply reasonable technical and organisational measures to protect your information from accidental loss, unauthorised access, or misuse.
Encrypted Transmission
All data sent to our website travels over HTTPS with TLS encryption.
Access Controls
Only authorised Familora team members can access personal information, on a need-to-know basis.
Breach Notification
Should a data breach occur, we will notify affected individuals and the relevant authority within 72 hours where required.
Regular Reviews
We review our data security practices periodically to address new risks or changes to our services.
06
Your Rights
Under Thailand's PDPA you have the following rights in relation to your personal data:
Right to Access
You may request a copy of the personal information we hold about you.
Right to Rectification
You may ask us to correct inaccurate or incomplete information.
Right to Erasure
You may request that we delete your personal information where there is no legitimate reason for us to retain it.
Right to Data Portability
You may request your data in a structured, commonly used format.
Right to Object
You may object to the processing of your data for direct marketing or where we rely on legitimate interest.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw it at any time. This does not affect prior processing.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
07
Third-Party Links
Our website may contain links to external websites or resources for your convenience. These sites are not operated by Familora and we have no control over their content or privacy practices. We encourage you to read the privacy policy of any site you visit through a link from our pages. We are not responsible for the practices of external sites.
08
Children's Privacy
Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us with personal data, please contact us and we will remove it promptly.
09
Policy Updates
We may update this policy from time to time to reflect changes in our services or applicable law. When we do, we will update the "Last updated" date at the top of this page. If changes are material, we will make reasonable efforts to notify you — for example, by a notice on our homepage.
Continuing to use our website after a policy update indicates that you have reviewed the revised policy.
10
Contact Us
For any questions about this policy, to exercise your rights, or to raise a concern about how we handle your data:
If you feel your concerns have not been addressed, you have the right to raise a complaint with Thailand's Personal Data Protection Committee (PDPC).